Refund & Returns Policy

PalletCove Liquidation accepts returns for both defective and non-defective products and accepts exchanges for eligible new products purchased for delivery in the United States. The new-only eligibility and terms below apply together. This policy does not classify mixed or used liquidation inventory as new or remove rights that applicable law does not allow us to exclude.

• Countries: United States.
• Policy URL: https://palletcoveliquidationusa.com/refund-policy.
• Returns: accept returns for both defective and non-defective products.
• Exchanges: accept exchanges.

This return and exchange policy applies to products explicitly described as new in the agreed listing. Request your return or exchange within 30 calendar days after delivery. Non-defective returns must remain unused, complete and in their original condition with supplied packaging and accessories. For a defective new product, explain the defect and provide photographs; a defect does not by itself disqualify the return.

Overstock and shelf-pull labels alone do not establish new condition. Customer returns, mixed, used and salvage lots are not eligible under this new-only policy; their delivery and listing-discrepancy claims are explained below.

• Product condition: new only.
• Return and exchange window: 30 days from delivery.

Contact sales@palletcoveliquidation.com with your order number before returning goods. We provide written authorization and the return destination. Returns are by mail; use a tracked service appropriate to the merchandise. Pallet-sized goods require a suitable freight service rather than an ordinary parcel label. The customer arranges and pays for the return label and return shipping. Free outbound shipping does not include free return shipping.

The restocking fee is 15% of the product price actually paid for the returned goods. Refund processing takes 10 calendar days after authorized returned goods are received and checked. Where applicable law requires a different remedy or prohibits a charge, that requirement takes precedence.

• Method: by mail.
• Return label: customer responsibility.
• Restocking fees: 15% of the product price.
• Refund processing time: 10 days.

Contact us immediately to confirm whether dispatch has occurred. Orders cancelled within 24 hours of payment and before dispatch are refunded in full. Later pre-dispatch cancellations are subject to the 15% product-price restocking fee. After dispatch, eligible new products follow the 30-day return process; other liquidation loads follow the claims provisions below. An unpaid order can be withdrawn by contacting us. Approved cancellation refunds are processed within 10 calendar days of approval.

For loads not explicitly listed as new, routine change-of-mind returns and exchanges are not accepted. A claim may be approved when the delivered load materially fails to match the agreed listing or delivery. Damage or non-working units inherent in a disclosed returns, mixed or salvage grade are not by themselves evidence that the lot was misdescribed. These separate claims do not restrict eligible new-product returns.

• Shortage: fewer pallets, or fewer units only where an exact unit quantity was expressly agreed in writing.
• Transit damage: new delivery damage documented with photographs and noted on the receipt where visible.
• Materially different load: a category, source or condition materially different from the confirmed listing.
• Non-delivery: contact us if the shipment is missing so we can investigate and discuss an appropriate remedy.

No resale price, profit, exact item assortment, manufacturer warranty or working percentage is promised for unmanifested liquidation lots. A lower-than-expected resale result or expected disclosed as-is defects do not qualify a mixed, used or salvage load for a routine return. This limitation does not exclude non-defective returns of eligible new products within 30 days. Buyer damage, alterations or missing goods may affect eligibility without removing mandatory legal rights.

Email sales@palletcoveliquidation.com or use the Support Center with your order number, delivery date, reason for the return or exchange and photographs where relevant. For delivery claims, include the signed receipt and clear photos of the load, packaging and affected goods. Report delivery issues within 48 hours to preserve evidence; this does not shorten the 30-day new-product return window. We aim to acknowledge within one business day. Complex carrier investigations can take longer.

Do not mail goods or drop loads at the warehouse without written return instructions. For eligible new-product returns and exchanges, the customer is responsible for return labels and shipping and the 15% product-price restocking fee applies, subject to mandatory legal rights. Exchanges depend on replacement availability; if the requested replacement is unavailable, an eligible return can be refunded instead. For separate liquidation claims, we explain the authorized destination and freight responsibility in writing. Credit is not forced in place of a refund that is owed.

Refund processing time is 10 calendar days after authorized returned goods are received and checked, or after approval where no physical return is required. Refunds go to the original payment method or originating account, less the applicable 15% product-price restocking fee and with any collected tax refunded as required by law. Your bank or payment service may take additional time to display the credit; that posting time is separate from our 10-day processing period. We will not ask for banking passwords or security codes to issue a refund.

Please contact us first about an unresolved claim or billing issue so we can investigate. You retain your rights to contact your payment provider or pursue remedies under applicable law. The published contact details below are also the contact point for cancellation and return authorization.