Shipping & Delivery Policy

PalletCove Liquidation LLC arranges standard freight shipping for all online pallet and truckload orders to eligible addresses in the 48 contiguous United States. Orders ship from our Houston, Texas warehouse. Alaska, Hawaii, US territories and international destinations are outside standard online delivery and require written service confirmation before ordering. A state information page is not a promise of delivery outside this coverage. Ask about any buyer-appointed forwarder or export arrangement before payment. Local pickup is by appointment after the load is confirmed ready.

Free standard freight shipping is included in the listed price for every eligible online order within our 48-state coverage. There is no minimum order value to qualify for free shipping and no separate freight charge at checkout. Prices and shipping amounts are in US dollars (USD). We do not add standard fuel, liftgate, residential or arrival surcharges to the advertised delivery service.

Free shipping includes the agreed standard freight service, not installation, assembly, indoor placement or hand-unloading an entire trailer. Confirm access and unloading needs with us before payment. Buyer-appointed export or forwarding services outside our standard coverage are separate arrangements, not a hidden online shipping charge.

• Shipping cost type: free shipping.
• Shipping charge: $0 USD on all eligible orders.
• Order-value threshold: none.
• Coverage: 48 contiguous United States.

Handling is 1–3 business days after the order is accepted and payment is confirmed and cleared, subject to the daily cutoff below. Handling covers order and load review, preparation for freight and carrier scheduling; it does not promise individual-item testing. Transit is estimated at 3–7 business days after the load is handed to the carrier. Combined estimated delivery is 4–10 business days from the eligible processing start, not from an unpaid order submission.

Handling and transit are counted Monday–Friday, excluding applicable public holidays. Saturdays and Sundays do not count toward these estimates even though our customer service team is open on Saturday. Estimates are not guaranteed arrival dates; destination access, carrier availability and payment verification can affect the schedule.

• Handling time: minimum 1, maximum 3 business days; Monday–Friday.
• Transit time: minimum 3, maximum 7 business days; Monday–Friday.
• Estimated total delivery: 4–10 business days, excluding any wait for payment confirmation or cutoff rollover.
• Payment instructions or an unpaid invoice do not confirm cleared funds.

Our daily processing cutoff is 2:00 PM Central Time, Monday–Friday, using Houston time (America/Chicago). Central Time follows daylight saving time: CST in winter and CDT in summer. An accepted order with cleared payment confirmed before the cutoff enters that business day’s processing schedule; this does not promise same-day dispatch.

Orders or payment confirmations received at or after 2:00 PM begin processing on the next business day. After the Friday cutoff, weekend submissions begin on Monday unless Monday is a holiday, in which case processing begins on the next business day. If payment remains unverified, the handling window starts only when verification is complete and the applicable cutoff is met.

• Order cutoff: 2:00 PM Central Time.
• Timezone: America/Chicago (Houston, Texas).
• Processing days: Monday–Friday, excluding applicable holidays.

Pallets travel by a freight service suitable for the shipment; truckloads require a trailer and appropriate receiving arrangements. Ground-level pallet unloading is arranged where the booked service and site support it. Full or partial truckloads can require a loading dock, forklift and receiving staff. Equipment-free unloading is not available for every load. Confirm the service and equipment required for your specific order before payment.

• Provide a complete delivery address, reachable phone number and receiving contact.
• Tell us whether the destination is residential, commercial, gated or limited-access.
• Confirm a safe, firm unloading area and sufficient space for the booked freight vehicle.
• Disclose restricted roads, overhead obstructions, slopes or appointment rules before dispatch.
• Have any agreed dock, forklift and receiving staff available at the appointment.

An order-received message confirms your submission, not dispatch or cleared payment. Once shipment is arranged, our team provides the carrier and available tracking or bill-of-lading reference. Freight tracking can update differently from parcel tracking; contact us if a reference has not yet appeared.

Our team or the carrier coordinates the delivery appointment using your supplied phone and email. Appointment timing depends on the route and receiving availability; we do not promise a universal 24-hour advance call. Keep your contact details current, confirm site readiness and do not arrange receiving staff around an unconfirmed date. Contact sales@palletcoveliquidation.com or (713) 819-3904 with your order number for status updates.

Before signing, count pallets, inspect packaging and record visible damage or shortages on the delivery receipt. Photograph the load, wrapping, labels and affected goods. Report delivery concerns within 48 hours and keep the goods and packaging until we provide instructions. This prompt reporting request does not shorten the 30-day return and exchange window for products explicitly listed as new. Returns are by mail with customer-paid return labels and shipping, a 15% product-price restocking fee and 10-day refund processing under our Refund & Returns Policy. A clean receipt does not automatically eliminate non-waivable rights.

Weather, holidays, carrier capacity, route restrictions, payment verification and missed receiving appointments may delay a load. Tell us immediately if your address, access or receiving availability changes. If we learn that the 4–10-business-day estimate will be exceeded, we will provide an updated status and discuss the affected order rather than silently extend a promised date.

If shipment information is missing or the estimated window has passed, contact us with your order number so we can investigate. For non-delivery, transit damage or a materially different load, we explain the available remedies under the Refund & Returns Policy. Do not treat a delay as permission to arrange an unauthorized return; cancellation and return terms are set out in that policy. Mandatory legal rights remain unaffected.