Every load is documented
Invoice, lot-summary manifest, condition grade and bill of lading are issued in writing under our Texas-formed entity — the paperwork your accountant and your state resale filings need.
Help
Support Center
Phone and email support from our Houston, Texas warehouse team. Published hours, published response times, and written answers you can keep on file.
Supported by
PalletCove Liquidation LLC
Independent reseller, formed in Texas
Support hours (CT)
Monday – Friday: 8:00 AM – 6:00 PM CT
Saturday: 9:00 AM – 2:00 PM CT
Sunday: Closed
Reach us
Three ways to get help
No chat bot and no ticket queue — the same team that ships the loads answers the phone and the inbox.
Phone
(713) 819-3904Fastest route for order changes, freight questions and pickup appointments during business hours.
Monday – Friday: 8:00 AM – 6:00 PM CT
Best for claims, invoices, resale certificates and anything needing photos or documents attached.
Replies within one business day
Warehouse
4000 Telephone Rd Unit B11, Houston, TX 77087Pickups and load inspections are by appointment only. Call before arriving so the load is staged.
Houston, Texas — appointment required
Common requests
What we can help with
Each topic links to the published policy that governs it, so you can read the terms before you contact us.
Order status and dispatch
Email or call with your order number for confirmation, handling status, carrier name and tracking. Handling is 1–3 business days after payment clears.
Shipping policyFree shipping and delivery appointments
Free freight delivery on every order, unloading handled for you, delivery appointment scheduling and your-own-carrier pickups from our Houston dock.
Delivery optionsReturns, exchanges and delivery claims
United States new-product returns and exchanges: 30 days, by mail, customer-paid return labels and shipping, 15% product-price restocking and 10-day refund processing. Mixed or used loads have separate claims terms; report delivery issues within 48 hours.
Refund and claims policyInvoices, tax and documentation
Invoice copies, W-9 requests and state resale certificates for tax-exempt purchasing where your state allows it.
Sales tax policyPayment questions
We accept the methods listed below. A representative confirms your order and total before any payment instructions are issued.
Payment policyChoosing a load
We will walk you through the manifest type, condition grade, pallet count and delivery rate for a specific listing before you order. We do not advise on resale pricing or income.
Ask a questionWhat happens when you contact us
Three stages, every time, whether you call or email.
1. Tell us what you need
Call, email or use the contact form with your order number. No account or login is required to get help.
2. We pull your file
Your order record, load description, delivery method and bill of lading are reviewed so the answer references your actual shipment.
3. You get a written answer
A documented resolution path in writing within one business day — a correction, a carrier claim filed on your behalf, an approved credit or refund under our refund policy, or a clear explanation of why a claim does not qualify.
Service standards
Published response times
These are the standards we hold ourselves to during published business hours.
| Request | Our standard |
|---|---|
| Phone, during business hours | Answered live or returned the same day |
| Email and contact form | Within one business day |
| Order confirmation call | Usually within about 30 minutes during business hours |
| Claim acknowledgement | Within one business day of submission |
| Claim decision | Most decided within three business days |
| Handling before dispatch | 1–3 business days after payment clears |
| Delivery option | Rate | Typical transit |
|---|---|---|
| Free freight deliveryStandard freight is included for eligible addresses in the 48 contiguous states. Receiving access and unloading arrangements are confirmed for each load. | Free | 3–7 business days |
Transit begins after handling of 1–3 business days. Prices are in US dollars and we ship to the 48 contiguous United States.
Accepted payment
- Credit or debit card
Policies
Before you call
Have your order number and, for a claim, photos plus the signed delivery receipt. It lets us resolve most issues on the first contact.
Contact formHow buying works
From manifest to loading dock in four documented steps
A wholesale liquidation purchase should read like a freight contract, not a gamble. Here is exactly what happens after you choose a load.
1. Review the listing and lot summary
Every pallet and truckload states its load type, condition grade, pallet count and fixed price. Download the lot-summary (non-itemized) manifest from the product page before you commit.
2. Place your order and receive an invoice
Checkout records the order in your name and issues an invoice from PalletCove Liquidation LLC. Nothing is charged automatically, and free shipping is already included in the price.
3. Pay with a method shown at checkout
Card payments use a secure link from our processor; bank and app payments follow the instructions we send you. Valid resale certificates are reviewed and applied where your state allows.
4. We wrap and dispatch with a BOL
Handling takes 1–3 business days after payment clears, then 3–7 business days in transit, with a bill of lading and tracking issued on dispatch.
Common questions
Support FAQ
Important support disclosure
PalletCove Liquidation is an independent liquidation reseller operated by PalletCove Liquidation LLC. All merchandise is sold as-is with no manufacturer or retailer warranty and is not function-tested, so support cannot guarantee specific items, brands or working condition inside a load. We do not provide resale, valuation or income advice. Retailer and brand names describe the original source of inventory only and imply no affiliation, authorisation, sponsorship or endorsement. Refunds and claims are handled strictly under our published refund policy.
Still need a person?
Call (713) 819-3904 during business hours, or email sales@palletcoveliquidation.com any time and we reply within one business day.
PalletCove Liquidation LLC — Texas-formed LLCResale certificates accepted for tax-exempt invoicingEncrypted, PCI-DSS compliant card paymentsBill of lading and tracking on every dispatchWritten condition grade on every listingFree shipping included on every order4000 Telephone Rd Unit B11, Houston, TX 77087PalletCove Liquidation LLC — Texas-formed LLCResale certificates accepted for tax-exempt invoicingEncrypted, PCI-DSS compliant card paymentsBill of lading and tracking on every dispatchWritten condition grade on every listingFree shipping included on every order4000 Telephone Rd Unit B11, Houston, TX 77087
Buyer protection
Built to be audited, not just advertised
Wholesale liquidation attracts imitators. These are the checks that let a professional reseller buy from us with confidence.
Free shipping, tracked to your door
Outbound loads ship with a bill of lading, carrier name and tracking. Damage discovered at delivery is claimable when noted on the delivery receipt.
Payments stay verifiable
We invoice first and send payment instructions in writing from our company email, so you always know exactly who you are paying and why.
Questions before you buy? Read our payment policy and refund policy, or call (713) 819-3904 and speak to a load specialist.